How I became the student of the father of modern management -- Drucker in the classroom -- What everybody knows is frequently wrong -- Self-confidence must be built step-by-step -- If you keep doing what worked in the past you're going to fail -- Approach problems with your ignorance--not your experience -- Develop expertise outside your field to be an effective manager -- Outstanding performance is inconsistent with fear of failure -- The objective of marketing is to make selling unnecessary -- Ethics, honor, integrity and the law -- You can't predict the future, but you can create it -- We're all accountable -- You must know your people to lead them -- People have no limits, even after failure -- A model organization that Drucker greatly admired -- The management control panel -- Base your strategy on the situation, not on a formula -- How to motivate the knowledge worker -- Drucker's principles of self-development.