What coaching is all about : its place in management -- Preparing to coach : keep your eyes, ears, and mind open -- Discussion : where minds meet -- Active coaching and follow-up : getting down to business -- Becoming a better coach : beyond the basics -- Executive coaching : when bosses need help -- Mentoring and management : developing human assets -- The right match : advice for matchmakers -- Being an effective mentor : and a receptive protégé -- Women and minorities : special mentoring challenges -- Beyond traditional mentoring : peers and networks.