Search Results: Returned 4 Results, Displaying Titles 1 - 4
-
-
c2013., Adult, Crown Business Call No: 658.8 C666c Edition: 1st ed. Availability:1 of 1 At Your Library Summary Note: The former Executive Vice President of Operations at Walt Disney World Resort shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business, any business, depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you.
-
-
c2010., Pearson Prentice Hall Call No: 658.812 H313c Edition: 5th ed. Availability:1 of 1 At Your Library Summary Note: The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
-
-
c2006., Entrepreneur Press Call No: 658.812 L662c Availability:1 of 1 At Your LibraryClick here to watch Series Title: Entrepreneur made easy series
