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Book
The customer rules : the 39 essential rules for delivering sensational service

By Cockerell, Lee
c2013., Adult, Crown Business Call No: 658.8 C666c Edition: 1st ed. Availability:1 of 1 At Your Library Summary Note: The former Executive Vice President of Operations at Walt Disney World Resort shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business, any business, depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you.

Book
Delicious! : a novel

By Reichl, Ruth
c2014., Adult, Appetite/Random House of Canada Call No: Fic Rei Availability:1 of 1 At Your Library Summary Note: Billie Breslin has travelled far from her California home to take a job at Delicious, the most iconic food magazine in New York and, thus, the world. When the publication is suddenly shut down, the colourful staff, who have become an extended family for Billie, must pick up their lives and move on. Not Billie, though. She is offered a new job: staying behind in the magazine's deserted downtown mansion offices to uphold the "Delicious Guarantee"--a public relations hotline for complaints and recipe inquiries--until further notice. What she doesn't know is that this boring, lonely job will be the portal to a life-changing discovery.