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c2013., Adult, Crown Business Call No: 658.8 C666c Edition: 1st ed. Availability:1 of 1 At Your Library Summary Note: The former Executive Vice President of Operations at Walt Disney World Resort shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business, any business, depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you.
